Terms and Conditions

Please read these Terms and Conditions carefully before using our website or booking system. By accessing or using our services, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions, including our Code of Conduct and Privacy Policy.

iSwim Academy is dedicated to providing a safe and high-quality learning experience in swimming. Our qualified instructors focus on building confidence, teaching essential aquatic skills, and promoting lifelong water safety for both children and adults. We aim to create a welcoming, inclusive and well-structured environment. All parents, guardians and swimmers are expected to familiarise themselves with and follow these Terms and Conditions.

Booking a course or camp and making a payment constitutes your acceptance of these terms. If you disagree with any section, please do not proceed with registration or participation.

 

CONTINUOUS ASSESSMENT

At iSwim, during regular courses, we use a Continuous Assessment model combined with a monthly subscription system.
This flexible approach allows for ongoing progress without waiting for term-based changes.

Here's how it works:

      •  Monthly Payments: You pay month by month, in advance – no need to commit to an entire 3–4-month term.
      • Ongoing Progress: The swimmers are continuously assessed. Once they’re ready to move up, the system will notify you, and you can book the next level immediately – no need to wait for a new term.
      •  Flexible Enrolment: You can join anytime throughout the year. No need to wait for a new session to begin.

 

Email subscription is mandatory.
This allows us to keep you informed with:

      • Payment confirmations
      • Class reminders
      • Cancellation alerts

 

If a payment deadline is missed, the swimmer’s spot will be automatically released and could be taken by another family. This process is automated and cannot be reversed.

Note: System emails may include promotional content. Unfortunately, we cannot separate promotional emails from essential notifications

  1.  

BOOKING CONDITIONS

  1. Mid-Month Enrolments – You may enrol at any point during the month. If you join mid-month, you will be charged only for the remaining classes in that month. From the following month, billing will resume on the standard monthly cycle.
  2. Please feel free to email us with any specific needs before booking. You may provide any relevant information prior to enrolling.
  3. All bookings are confirmed via email and are only final once full payment and swimmer registration details have been received.
  4. Bookings for children must be made by a parent or legal guardian. All contact details provided must be valid and reachable.
  5. Providing an incorrect date of birth may put your child at risk and will result in removal from the course/camp without a refund of the deposit. The date of birth is required for safety and emergency purposes. A €15 administration fee will apply, with the remaining balance refunded where the class start date is more than 14 days away. No refund of the deposit will be issued where the course/camp starts within 14 days.
  6. If a booking is made by someone other than a parent or legal guardian, iSwim Academy reserves the right to cancel the booking. A €15 administration fee will apply, with the remaining balance refunded where the class start date is more than 14 days away. No refund of the deposit will be issued where the course/camp starts within 14 days.
  7. Enrolment is made for a specific day and time. iSwim Academy reserves the right to assign participants to appropriate groups, combine classes with low attendance, adjust class times, or replace instructors where necessary. Groups will commence once at least half of the participants plus one has enrolled.

 

PAYMENT AND DISCOUNTS

  1. Full payment is required to confirm a class booking. Payment confirms acceptance of these Terms and Conditions.
  2. In case of regular courses payments are made monthly, in advance, and are based on the number of scheduled sessions for that month, plus once-off deposit (30€)
  3. Charges for the upcoming month are raised on or around the 15th of the current month and must be paid no later than the 1st day of the following month.
  4. All families are required to keep a valid debit or credit card on file and consent to automatic recurring billing via the iClassPro system. Card details may be securely stored within the iClassPro software. This helps ensure timely payments and reduces the need for manual follow-up.
  5. We accept debit and credit card payments. Please ensure your card is enabled for two-factor authentication, as payments may fail otherwise.
  6. A one-off refundable deposit of €30 per swimmer is required upon first enrolment. This deposit will be refunded when courses are cancelled in accordance with these Terms and Conditions. The deposit may be forfeited where payment obligations are not met.
  7. Failure to make payment by the due date will result in the swimmer being removed from the course or camp, and the deposit will be retained. The place may then be offered to another swimmer on the waiting list.
  8. Example payment schedule:
      • If your child starts lessons on 1 April, payment (including the once-off deposit) must be completed before that date.
      • An invoice for May lessons will be issued around 15 April.
      • If payment is not received by 1 May, the child’s place will be released, and the deposit will be forfeited.
  1. Available discounts:
      • 10% sibling discount for the second and each additional child enrolled in regular courses.
      • 10% sibling discount for additional children enrolled in intensive group swim camps.
      • 20% discount for the second day enrolment in regular courses.
      • Discounts for an additional child for regular private lessons and intensive private lessons are specified in the “Prices” section on our website.
      • Promotional or “Quick Sale” discounts may be offered from time to time.
      • Where a swimmer is enrolled in lessons twice per week on different days, and the monthly fee for each day differs due to the number of scheduled sessions in that particular month, the 20% second-day enrolment discount will always be applied to the lower of the two monthly fees.
  1. Discounts cannot be combined. While multiple discounts may appear within the booking system, all discounts are reviewed manually. Any ineligible discounts will be removed, and any changes will be communicated by email.

 

ASSESSMENTS

  1. Where a level assessment is required, it must be completed before booking any regular courses or swim camps. Any booking made prior to a required assessment is made at the parent’s own risk.
  2. If regular course or a swim camp is booked before the assessment and the swimmer is later found to be not ready, incorrectly placed, unable to participate, or if no suitable place is available, the following conditions apply:
      • If the booking is cancelled 14 or more days before the start date, a €15 administration fee will be charged.
      • If the booking is cancelled with fewer than 14 days’ notice, the once-off €30 deposit will be retained and is non-refundable, as the place was reserved and held for the swimmer.
  1. Administration fees and retained payments cover administrative and booking costs and are non-refundable.
  2. If, following an assessment by iSwim Academy, a swimmer is found not to be ready for the booked regular course or swim camp and a suitable alternative class is available, the booking may be transferred or credited.

 

CHANGES AND CANCELLATIONS

  1. Regular swim course is subject to availability you will be able to alter your booking by contacting the iSwim Academy Office. Changes do not incur a charge.
  2. Changes to the Intensive Swim Camp schedule are free of charge if made at least 14 days before the camp starts. For a single-week camp, this applies to changes in the camp hours; for multi-week camps (e.g., summer camps), this applies to changes of the week.
  3. If a change is made less than 14 days before the camp starts, a cancellation fee of €30 per child will apply.
  4. All requests for cancellation of booked lessons must be made in writing. For all missed classes due to medical reasons iSwim Academy might grant more than 2 tokens within one month.
  5. If you have any concerns regarding your child’s lessons, please contact iSwim Academy as soon as possible, as issues are more difficult to resolve once a course has ended.
  6. One month’s notice is required to cancel regular courses. To stop lessons for the following month, notice must be provided in writing by email no later than the 15th of the current month. The customer will receive a full deposit refund.
  7. If you sign up for regular courses for the first time or during the summer, there are 2 payments: a deposit and a course payment. Cancellations made more than 14 days before the course start date will incur a €15 administration fee. The remaining balance will be refunded as iSwim credit.
  8. For private lessons (including weekly private lessons and intensive courses), cancellations made more than 14 days before the start date will incur a €30 administration fee. The remaining balance will be refunded as iSwim credit.
  9. No refunds or credits will be issued where a child refuses to enter the water or where the parent changes their mind.
  10. No refunds will be issued for cancellations made within 14 days of the start date or once classes have commenced.
  11. Absences due to illness may qualify for lesson tokens. No refunds or credits will be issued.
  12. If a swim camp is cancelled due to an unavoidable situation (e.g. natural disaster), a full refund will be issued.
  13. If a course/camp is cancelled due to technical issues (e.g. pool malfunction), lessons will be rescheduled where possible or a token will be issued.

 

MAKE-UP TOKENS

  1. Notify us of absence via the Parent Portal at least 24 hours in advance to qualify for a token.
  2. Tokens are issued on the day of the missed class.
  3. Tokens do not expire but are limited to two per 30-day period.
  4. Tokens can be used for another day and time, as long as the child is booked into a class at the same level
  5. Additional tokens may be issued for illness with a medical note.
  6. To use a token, you must have an active enrolment.
  7. Tokens cannot be converted to credit or used in any way against a new charge for the classes.
  8. Tokens can be transferred between siblings.
  9. Tokens can be granted for missed private lessons or camps, but can only be used for regular lessons.
  10. For missed inclusive private lessons, we may offer one free swimming pool entry for the parents and their child at the CRC location.

 

PRIVATE LESSONS

  1. Payment must be made before the first session.
  2. Block packages have usage windows: 1 month (1 session), 3 months (5 sessions), 6 months (10 sessions).
  3. Results are not guaranteed and depend on individual effort.
  4. Pre-paid sessions are non-refundable and non-transferable.
  5. No refund is given for cancellation of the private lesson.
  6. If the instructor is late, the missed time will be added to another session.
  7. If a child misses a private lesson, a token may be issued for use in a regular group lesson

 

WEEKLY PRIVATE LESSONS CAMP VS REGULAR PRIVATE LESSONS

  1. Please note that different Terms & Conditions apply to Weekly Private Lessons, Camps and Regular Private Lessons.
  2. Weekly Private Lessons missed classes are not eligible for make-up lessons for private lessons, regardless of the reason for absence. There is a possibility of receiving a make-up token to be used only during the group lessons.
  3. If you are aware in advance that you or your child will be unable to attend a scheduled Weekly Private Lesson, the lesson may be reassigned to another participant (e.g. a sibling or other family member). Weekly Private Lessons are individual sessions; however, any swimmer may attend, as instructors are able to adapt lessons to all skill levels. If the lesson is not reassigned, it will be considered missed and forfeited.

 

MEDICAL AND PARTICIPATION REQUIREMENTS

  1. When enrolling, you confirm that, to the best of your knowledge, there are no medical or psychological conditions that would prevent safe participation in swimming lessons. iSwim Academy is committed to providing a safe and positive experience for all swimmers.
  2. We welcome swimmers of all abilities. If you or your child has any medical condition, disability, or additional support need, please get in touch with us before booking so we can discuss how best to support your child and ensure a positive experience in our lessons.
  3. Where important information is not shared in advance and participation is not possible or safe, we may need to withdraw the child from lessons, and refunds may not apply.
  4. Children who require one-to-one care or who have a Special Needs Assistant (SNA) at school must be accompanied by equivalent support during swimming lessons. Where appropriate, private lessons may be recommended.
  5. If your child has a heavy cold, sinusitis, or an ear infection, they should not attend swimming lessons and should only return once they have been symptom-free for at least 48 hours. Lessons missed due to illness are non-refundable; however, tokens for missed weeks may be issued at the discretion of iSwim Academy.
  6. Adults and children must not attend swimming lessons if they have experienced a diarrhoeal illness within the previous 14 days, in line with HSE guidance.

 

SWIMMERS – POOL RULES AND CONDUCT

  1. Before the lesson
      • Swimmers must shower before entering the pool.
      • Please arrive on time for your lesson.
      • Swimmers should not enter the pool area before the lesson start time and must wait quietly poolside.
      • All children should be toileted before entering the pool area.
      • Entry to the pool and shower areas while wearing outdoor footwear is strictly prohibited. Parents are required to bring their own flip-flops, use the blue shoe covers, or walk barefoot. This policy is in place to maintain the highest hygiene standards.
      • We recommend that swimmers do not eat for at least one hour before swimming.
  1. Required equipment
      • Swimsuit
      • Swim cap (preferably silicone)
      • Flip-flops
      • Towel
      • Swimming goggles
      • A positive attitude, patience, and confidence in your own abilities
  1. During the lesson
      • Only enter the pool when instructed to do so by your teacher.
      • Listen carefully to your teacher’s instructions and ask if anything is unclear.
      • Supervisors or floating teachers are always present on poolside during lessons. If a child needs to use the toilet, a teacher will escort them from the pool doors and back to their class. Please ensure your child uses the toilet before the lesson starts. If you see your child going to the toilet, please accompany them, as many children find it difficult to put wet swimwear back on. For any lesson-related queries, please speak to a supervisor.
      • Swimmers must leave the pool promptly and in an orderly manner once the lesson has finished.
      • Parents/guardians must not interrupt lessons, distract swimmers, or approach the poolside unless there is a health or safety concern.
  1. Behaviour and safety
      • The following actions are considered disorderly behaviour and are not permitted: running, diving, jumping, ducking, fighting, bullying, bombing, shouting, or throwing items.
      • Warnings may be issued, and persistent unsafe or disruptive behaviour may result in removal from the pool area.
  1. Personal items and equipment
      • Swimming goggles, including prescription goggles, are worn at the wearer’s own risk. Goggles may be removed if they disrupt the lesson.
      • Wearing spectacles in the water is not recommended. Responsibility for spectacles lies with the parent/guardian.
      • Jewellery, including earrings, should not be worn while swimming.
      • Appropriate swimwear must be worn at all times. iSwim Academy operates a strict “No Nudity” policy in the pool and communal changing areas.
      • Clothing and personal belongings should not be left in cubicles.
      • You must not open or interfere with any cubicle door or curtain belonging to another swimmer.

 

PARENTAL RESPONSIBILITIES AND POOL CONDUCT

  1. iSwim Academy is responsible for children only during scheduled class times. Parents or legal guardians remain responsible for their children before and after lessons.
  2. Children should be ready 5 min prior to lessons. After getting changed the child/children should go to the swimming pool where our supervisor directs them to their teacher.
  3. Entry to the pool and shower areas while wearing outdoor footwear is strictly prohibited. Parents are required to bring their own flip-flops, use the blue shoe covers, or walk barefoot. This policy is in place to maintain the highest hygiene standards.
  4. Lesson outcomes vary depending on individual effort and engagement. Progress cannot be guaranteed. If you have any concerns regarding your child’s progress, please contact iSwim Academy by phone or email to discuss available options.
  5. Parents and guardians are not permitted on the pool deck during lessons. Where available, parents may remain in designated viewing areas. Parents must remain within the pool facility while their child is participating in lessons.
  6. Where physical viewing areas are limited, iSwim Academy may provide a virtual viewing gallery via CCTV displayed on a monitor within the facility. This footage is not accessible to third parties. Parents who do not wish their child to be included should choose a location with adequate physical viewing facilities.
  7. Photography or video recording by parents or guardians is not permitted at any iSwim Academy location. Any photography or video recording undertaken by iSwim Academy will only take place with prior written consent.
  8. Please note that all regular lessons have a duration of 30 minutes. The exact class times are available in the app. Parents and guardians are kindly requested to collect their children promptly at the end of each lesson.
  9. Please instruct your child that if they go to the changing room and do not find their parent or guardian, they should immediately return to any iSwim staff member. A teacher will supervise the child until the parent or guardian arrives.
  10. Only children with a paid course place may enter the water. Parents may only enter the water if they are members of the facility or have purchased the required entry. Course fees cover the child’s participation in lessons only. Children should return to the changing room promptly once their lesson has finished.
  11. Swimmers may be removed from lessons without a refund for repeated rule violations or disruptive behaviour.
  12. Changing room use is determined in accordance with the facility’s policy. Younger children may accompany the parent or guardian of the same gender. Older children must use the changing room appropriate to their own gender, in line with facility rules. Please contact us if you require clarification.

 

STAFF

  1. All swim teachers are highly qualified and experienced and hold the relevant teaching and Safeguarding certifications.
  2. We pride ourselves on our high teacher-to-swimmer ratio, ensuring your child will receive above-average attention.
  3. As part of swimming instruction, appropriate physical contact may be required to ensure safety, provide support, and assist with skill development. All physical contact is conducted in accordance with iSwim Academy’s Child Protection and Safeguarding Policies and is always appropriate, necessary, and in the best interests of the swimmer.
  4. All swim teachers are Garda Vetted

 

SAFETY AND LIABILITY

  1. iSwim Academy upholds high safety standards across all programmes and activities. All sessions are delivered with health and safety as a key operational priority.
  2. Parents or guardians remain responsible for their children outside scheduled class times.
  3. iSwim Academy maintains appropriate public liability insurance in respect of the activities provided. Personal Accident Insurance covering injury, accident, or loss during participation in swim courses or swim camps is the responsibility of the person who made the booking.
  4. Participation in swimming and related activities involves inherent risks. iSwim Academy takes all reasonable care to provide a safe environment; however, it cannot guarantee a risk-free experience. To the fullest extent permitted by law, iSwim Academy shall not be liable for any loss, damage, or injury arising from participation in its activities, except where such loss, damage, or injury is caused by proven negligence on the part of iSwim Academy.
  5. Parents or guardians agree to indemnify iSwim Academy against any claims arising from a child’s failure to follow safety instructions, guidelines, or rules communicated by iSwim Academy, its management, or staff.
  6. iSwim Academy accepts no responsibility for items that are lost, stolen, or damaged on the premises. Parents and participants are advised not to bring valuables.
  7. iSwim Academy shall have no liability for a customer’s failure to receive communications where such failure results from spam filters, junk mail settings, or the provision of incorrect or non-functioning contact details.
  8. In the event of an emergency, the person in charge will follow the facility’s Emergency Action Plan (EAP). Parents and participants are expected to familiarise themselves with emergency exits, fire points, and the designated fire assembly point.

 

DATA PROTECTION

  1. Your data will be managed according to our Privacy Policy.
  2. The current version of the Privacy Policy is available on our website.
  3. Controller contact: dataprotection@iswim.ie

 

FEEDBACK AND COMPLAINTS

  1. We strive to offer excellent care and service.
  2. Please share positive experiences with others.
  3. For concerns or suggestions, email management@iswim.ie. Early feedback helps us resolve issues quickly.

 

MANAGEMENT AND GENERAL PROVISIONS

  1. iSwim Academy reserves the right to alter the swim programme as outlined on this website at any time.
  2. iSwim Academy reserves the right to amend these Terms and Conditions & Policies.
  3. iSwim Academy reserves the right to refuse admission to, or remove at any time, any participant from a swim course or swim camp who fails to comply with these Terms and Conditions or the general rules of the facility, or whose behaviour, in the reasonable opinion of iSwim Academy management, is considered detrimental to the safety, welfare, or best interests of others or the Academy. In such circumstances, no refund will be issued.
  4. Please refer to the FAQ and Privacy Policy sections of our website, which form part of these Terms and Conditions.

 

APPENDIX – DEFINITIONS

Swim Course / Group Lessons – used interchangeably to refer to all regular group swimming lessons during the school term.

Swim Camp / Private Lessons – used interchangeably to refer to all intensive group camps, private lessons, and weekly private camps.

Deposit – a refundable deposit held as security for the swimming school in the event of a sudden cancellation or withdrawal from lessons. The deposit will be returned once the conditions set out in these Terms and Conditions have been fully met

Administration Fee – the fee charged to cover administrative and booking costs.

Swimmer / Child / Participant – used interchangeably to refer to any person enrolled in a lesson, course, or camp.

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